Privacy Policy – How Sixgame Protects Your Data in Pakistan

1. Introduction

Sixgame ("we", "us", "the platform") is committed to protecting the privacy and personal data of all users who interact with the Sixgame website and gaming services. This Privacy Policy outlines the types of information we collect, the purposes for which we use it, the conditions under which it may be shared, and the rights available to you as a player.

This policy applies to all users of the Sixgame platform, including registered account holders and unregistered visitors browsing the site. By creating a Sixgame account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and agree to the data practices described within it.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together, these documents form the complete framework governing your use of the Sixgame platform.

2. Information We Collect

2.1 Information You Provide Directly

When you register on Sixgame or use our services, we collect the personal information you provide to us. This includes:

• Account registration data: Your mobile phone number, chosen username, and password (stored in hashed form — never as plain text).
• Identity verification data: Where KYC (Know Your Customer) verification is required — typically for withdrawals above certain thresholds — we may collect a copy of a government-issued photo ID or other documents to confirm your identity and age.
• Payment information: When you make a deposit or request a withdrawal, we collect the transaction details necessary to process the payment via your chosen method (JazzCash, Easypaisa, Raast, bank transfer, or card). Full card or wallet credentials are handled directly by the payment processor, not stored by Sixgame.
• Support communications: If you contact our support team by email or through on-platform messaging, we retain a record of that correspondence to help resolve your query and for quality assurance purposes.

2.2 Information Collected Automatically

When you access the Sixgame platform, certain information is collected automatically by our systems. This includes:

• Device and browser data: Device type, operating system, browser type and version, screen resolution, and language settings.
• IP address and approximate location: Your IP address is logged for security purposes including fraud detection and to apply appropriate geographic settings.
• Session and usage data: Pages visited, time spent on the platform, game sessions accessed, bet history, deposit and withdrawal activity, and navigation patterns within your account.
• Cookies and similar technologies: See Section 6 for full details on how cookies are used on the Sixgame platform.

3. How We Use Your Data

Sixgame uses the personal information it collects for the following purposes:

Sixgame does not use your personal data for purposes beyond those listed above without obtaining your explicit consent first. Where consent is the basis for a particular use, you can withdraw that consent at any time from your account settings or by contacting support.

4. Sharing Your Information

4.1 When We Share Data

Sixgame does not sell, rent, or share your personal data with third parties for their own marketing or commercial purposes. We may share your information only in the following limited circumstances:

• Payment processors: To process your PKR deposits and withdrawals via JazzCash, Easypa isa, Raast, bank transfer, or card, we share the minimum transaction data required with the relevant payment service provider. These providers operate under their own privacy and security standards.
• Identity verification services: Where KYC verification is required, your ID documents may be shared with a third-party identity verification provider solely for the purpose of confirming your identity and age.
• Fraud prevention and security: We may share data with fraud detection services or law enforcement where we have a legitimate reason to believe that an account is being used for fraudulent or illegal activity.
• Platform service providers: Trusted technology partners who support the operation of the Sixgame platform (such as hosting providers and analytics services) may process data on our behalf under strict data processing agreements that prohibit them from using your data for any other purpose.

4.2 Legal Disclosure

Sixgame may disclose personal data if required to do so by applicable law, court order, or other legal process. In such cases, we will disclose only the minimum information required to satisfy the legal obligation.

5. Payment Data

All PKR financial transactions on Sixgame — whether deposits via JazzCash, Easypaisa, Raast, bank transfer, or card, or withdrawals to the same — are processed through encrypted payment gateways. Sixgame does not store full card numbers, CVV codes, or complete JazzCash or Easypaisa wallet credentials on its own servers at any point.

What Sixgame does retain for each transaction is a transaction reference, the amount in PKR, the payment method type, the date and time, and the outcome (success or failure). This information is retained for account history, dispute resolution, and fraud prevention purposes.

If a withdrawal is flagged during processing — for example because identity verification is pending or an anti-fraud check has been triggered — the transaction is placed on hold and you will be notified. No payment data is shared with external parties during this hold period except as strictly necessary to resolve the flag.

6. Cookies and Tracking

6.1 What Cookies Are

Cookies are small text files placed on your device when you visit the Sixgame website. They allow the platform to recognise your browser across visits, maintain your login session, remember your preferences, and gather anonymous usage statistics to help us improve the site.

6.2 Types of Cookies Used

• Essential cookies: Required for the platform to function — including session management, keeping you logged in, and maintaining security tokens. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language, display settings, and game history so the platform works the way you expect on each visit.
• Analytics cookies: Collect anonymised data about how players navigate and use the platform. This data is used to identify areas for improvement and does not identify you personally.
• Security cookies: Used by our fraud detection systems to identify unusual or suspicious activity and protect your account from unauthorised access.

6.3 Managing Cookies

You can adjust cookie preferences through the cookie settings panel on the Sixgame platform. You may also configure your browser to block or delete cookies, though doing so may affect the functionality of the platform — in particular, blocking essential cookies will prevent you from staying logged in. Note that Sixgame does not use cookies to serve third-party advertising.

7. Data Retention

Sixgame retains your personal data for as long as your account remains active and for a reasonable period thereafter to allow for dispute resolution, fraud investigation, and compliance with any applicable legal retention obligations.

The general retention periods we apply are as follows:

• Account data (mobile number, username, account settings): Retained for the duration of your account and up to 2 years after closure.
• Transaction records (PKR deposits, withdrawals, bet history): Retained for up to 5 years for financial record-keeping and fraud prevention purposes.
• Identity verification documents: Retained for as long as legally required following verification, typically in line with anti-money-laundering record-keeping requirements.
• Support correspondence: Retained for up to 2 years to allow for follow-up queries and quality review.
• Anonymised analytics data: May be retained indefinitely as it cannot be linked back to any individual player.

When data is no longer required and the applicable retention period has passed, it is securely deleted or irreversibly anonymised.

8. Your Rights

As a Sixgame player, you have the following rights with respect to your personal data:

• Right of access: You can request a copy of all personal data Sixgame holds about your account. Submit your request by contacting support and allow up to 30 days for a response.
• Right to correction: If any personal data held about you is inaccurate or out of date, you can request that it be corrected. For most account details this can be done directly from within your account settings.
• Right to deletion: You may request deletion of your personal data. Note that certain data — such as financial transaction records — may be retained for the minimum period required by our fraud prevention and legal obligations even after a deletion request is processed.
• Right to restrict processing: In certain circumstances you may ask us to limit how your data is processed while a dispute or correction request is being resolved.
• Right to withdraw consent: Where processing is based on your consent (for example, receiving promotional communications), you can withdraw that consent at any time from your account settings without affecting data processed before the withdrawal.
• Right to object: You can object to data processing that is based on our legitimate interests, for example processing for marketing analytics purposes.

9. Security Measures

Sixgame applies a layered approach to data security. The measures we have in place to protect your personal information include:

• TLS/SSL encryption: All data transmitted between your browser or device and the Sixgame platform is encrypted using TLS (Transport Layer Security), preventing interception in transit.
• Password hashing: Account passwords are stored as irreversible cryptographic hashes. Even Sixgame staff cannot view your plain-text password.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Only staff whose role requires access to specific data categories can view that information.
• Fraud detection systems: Automated systems monitor account activity for unusual patterns — such as logins from new devices or atypical transaction volumes — and flag them for review.
• Regular security reviews: The platform's security posture is reviewed regularly to identify and address potential vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. You can significantly reduce risk by using a strong, unique password for your Sixgame account and never sharing your credentials with anyone. If you suspect your account has been accessed without your permission, contact support immediately.

10. Players Under 18

The Sixgame platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. If we discover or have reason to believe that an account belongs to a person under 18, the account will be suspended, all data associated with it will be reviewed, and any deposited funds will be returned before the account is permanently closed.

If you are a parent or guardian and believe that someone under 18 in your household has created a Sixgame account, please contact support immediately so we can investigate and take the appropriate action without delay.

11. Policy Updates

Sixgame may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When significant changes are made, registered players will be notified via an on-platform message or email. The updated policy will always be published on this page with a revised "Last Updated" date at the top.

We encourage you to check this page periodically so you remain informed about how your data is being handled. Continued use of the platform after a policy update constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or wish to report a privacy concern, please contact the Sixgame support team. We aim to respond to all privacy-related queries promptly.

You can reach us at: [email protected]

For general questions about your account, payments, and games, the FAQ page may provide a faster answer. For information on your rights regarding responsible gaming tools and self-exclusion, visit our Responsible Gaming page.